Return and Shipping Policy
Received Damaged Merchandise
If you receive damaged merchandise you need to take pictures of the product and the boxes that it came in. You then need to email those to firstname.lastname@example.org along with your name and order number. The more information that you provide the better.
We will follow up with you when get the first email and then as we get additional updates from the shipping carrier.
Received Incorrect Merchandise
Although it isn't very common, mistakes do happen. It is possible that the picture on the website is different from the merchandise that you received. It doesn't mean that the merchandise is incorrect just some images that we use may be for reference only.
If you the item that you received is incorrect, please email email@example.com several pictures showing the merchandise and the part number on the packaging.
If you did receive the wrong merchandise then we will provide you with a call tag to send it back to us free of charge. Once we receive the merchandise and confirm that the merchandise that you received is what was returned we will ship you out a replacement.
Sorry that things didn't work out for you! You have 7 days from the day the merchandise was delivered to request a return/exchange. You are responsible for paying for the return shipping.
Merchandise that is brand new and sealed in the original packaging is subject to a 10% or $8.50 restocking fee, whichever is greater. Shipping charges are nonrefundable.
Merchandise that is returned but no longer sealed in the original packaging is subject to a 50% or $15.00 restocking fee, whichever is greater. Shipping charges are nonrefundable. If the merchandise is not able to be resold then it will be returned to you at your expense. If you do not want to pay the return shipping then the merchandise will be destroyed.
Merchandise that has been installed, marked as final sale, special order, open box, fluids, exhaust silencers, gift cards, Hondata K-Pro, reflash, Flashpro, hoods, fenders, trunks, hatches, seats, seat rails, seat bases, engine internals, turbos, and wheels.
Request a Return
Contact us through phone, email, or chat and we will be more than happy to issue you an RMA and instructions on how to return your merchandise. You do need an RMA to return items, please do not just send items to us because it might be refused and sent back to you.
Free shipping applies to every order in our store expect for those items listed as truck freight or oversized, supplied by an outside vendor, and shipping addresses outside the continental United States. There is no minimum purchase in order to receive the free shipping offer. Orders with free shipping are sent with the most cost effective carrier and can take up to 6 business days to be delivered. We do offer faster shipping options for an additional cost. We offer discounted pricing for next day, two day, three day, and ground shipping to anywhere around the world. We do not offer Saturday delivery at this time.
If you purchase multiple items and select free shipping, there is a chance that shipping the order will be delayed if an item in your order is out of stock. We do combine shipments as often as possible in an effort to reduce the overall shipping cost. If you select a form of shipping other than free shipping then your items can be shipped out individually to ensure that you get them as fast as possible.
We do ship to most countries in the world using USPS EMS or FedEx. To get a shipping quote, add the items you would like to purchase to your basket and click on the "Express and International Shipping Quote" link.
We ship every business day, Monday through Friday, except for holidays. Our shipping cutoff is 2:00pm mountain standard time. Any in stock order placed before 2PM MST will be shipped out the same day. Out of stock orders are shipped as soon as the product becomes available.
If you order includes multiple items they may be shipped separately and at different times. Some items are drop shipped by the manufacturer/supplier.
We will update your order status with either a tracking number or an approximate date of shipment within 1-2 business days of your purchase. You will be sent an email with this information and you can also check your order status anytime through the order status section of the website.
Online Order Status
Return / Exchange Merchandise (Prior to 3/3/2017)
Return requests must be received within 7 days from the day the merchandise was delivered.
K Series Parts must receive the merchandise within 7 days from the date the RMA is issued.
All merchandise must be brand new and sealed in the original packaging.
You can send merchandise back for an exchange, store credit, or refund.
Store credit is minus 10% or $6.00, whichever is greater. Refund is minus 20% or $8.00, whichever is greater. Any additional or express shipping that was charged is nonrefundable.
Based upon sales history, some items may need to be returned directly to the supplier. If this is the case, their return policy and fees would supersede the K Series Parts policy.
Store credit and refunds can take up to 14 days from the day K Series Parts receives the merchandise.
Returns can be refused for any reason.
Packages received without a RMA will be refused.