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Returns and Exchanges

Free Shipping Over $199.99

Free Shipping Over $199.99

Orders of $199.99 or more ship free within the continental U.S.

Shipping Policy

RETURN AND EXCHANGE POLICY

K Series Parts will accept most unused merchandise in brand new condition up to 30 days from purchase. Returns are not accepted without a valid Return Authorization Number (RMA).

Returns that arrive within 14 days of purchase are eligible for a refund or exchange/store credit. Returns that arrive 14 days after purchase and before 30 days are eligible for exchange/store credit only.

Shipping fees are non-refundable.

Additional shipping can be reduced from the refund if merchandise is sent to the incorrect address. We provide full instructions on where to send merchandise and this must be followed.

Refunds have a minimum 15% restocking fee. Exchanges/store credit may have a lesser restock fee.

If non-returnable merchandise is received we may refund minus a restocking fee instead of returning the merchandise back to you. This restocking fee is to allow us to sell the merchandise at fair market value based upon the condition that it was received.

If a restock fee is applied it may also limit your refund options as store credit only.

Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department.

NON-RETURNABLE

Any merchandise that, in our opinion, has been installed, attempted to be installed, used, handled, packaged or shipped improperly.

Products that have sealed packaging that has been cut open.

Products that have a manufacturer or security seal that has been cut.

Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.

Electronics (including Tuning Devices), Engine Internals, Transmission Internals, Gift cards and any other electronic documents are not eligible for return and sales on these items are considered final sale.

Open-Box, Clearance or Overstock merchandise: These items are sold at greatly-reduced prices, therefore all sales are considered final and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both K Series Parts and the manufacturer from any and all responsibility, unless otherwise required by law. Open-Box, Clearance and Overstocked items are not covered by any type of 30-day warranty or satisfaction guarantee.

Products indicated as being Special Order are not eligible for returns or exchanges. The buyer assumes responsibility that the items ordered will fit their needs.

WARRANTY POLICY

Merchandise is only covered by the manufacturer warranty and K Series Parts will provide any and all assistance with claims.

RIGHT OF REFUSAL

K Series Parts has the right to refuse any return, exchange or warranty claim if, in our opinion, the merchandise was used, handled, packaged, or shipped improperly by the customer. If non-returnable merchandise is received it will be returned at your expense or destroyed.

PAYPAL FEES

On October 11, 2019 PayPal implemented a new policy regarding fees on refunded transactions that we can no longer absorb. PayPal’s new policy is as follows:

In line with industry practice and according to our updated policy the fees from the original transaction will not be returned on refunded transactions.

K Series Parts has no choice but to deduct the fees we paid to PayPal from any refund in the event of an order cancellation unless you decided on store credit/gift card which never expires.


Request a Return or Exchange

Once you receive your merchandise, please email the following information to returns@kseriesparts.com:

  1. Order number
  2. The merchandise you wish to return
  3. The reason for return
  4. If you would like a refund or exchange

Received Damaged Merchandise

If you receive damaged merchandise please email the following information to service@kseriesparts.com:

  1. Order Number
  2. First and Last Name
  3. Picture showing the damage to the merchandise
  4. Picture showing any damage to the shipping box

Received Incorrect Merchandise

Although it isn't very common, mistakes do happen. It is possible that the picture on the website is different from the merchandise that you received. It doesn't mean that the merchandise is incorrect just some images that we use may be for reference only.

If you did receive the wrong merchandise then we will provide you with a call tag to send it back to us free of charge. Once we receive the merchandise and confirm that the merchandise that you received is what was returned we will ship you out a replacement.

If you feel you received incorrect merchandise, please email the following information to service@kseriesparts.com:

  1. Order Number
  2. First and Last Name
  3. Picture showing incorrect merchandise
  4. Picture of the part number of the box the merchandise came in
  5. Reason why you believe that it is incorrect

Cancellation

If you need to cancel an order or merchandise off an order, please email the following information to service@kseriesparts.com:

  1. Order Number
  2. First and Last Name
  3. Merchandise you want to cancel
  4. Reason for cancellation